We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
In the unlikely case, that the customs got hold of an item and asking for Fee’s to pay up on the regular price, the customer is liable to cover those occurring Fee’s.
How long does shipping take?
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 14-20 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside the United States:
Please allow us a timeframe of 18-38 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.
We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
In the unlikely event, your items won’t arrive at your door, check the following things:
1) Has one of your flatmate picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post office and ask them about your package
If those 3 steps were unsuccessful, don’t hesitate and immediately reach out to us on Support@Woofigo.com
We’ll respond quickly and get the issue sorted!